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Terms & Conditions
Terms & Conditions
Table of Contents
Refund & Returns Policy
Overview
At Saccahra, every product is crafted with care and intention. If something isn’t right, we’re here to support you. This policy outlines how returns, refunds, and exchanges are handled.
Returns
We accept returns on unopened, unused products within 14 days of delivery.
To be eligible for a return:
- The item must be in its original condition
- The seal must be intact
- The product must be in its original packaging
- Proof of purchase is required
Returns that do not meet these conditions cannot be accepted for hygiene and safety reasons.
Non‑returnable items
For the safety of all customers, we cannot accept returns on:
- Opened or used products
- Items with broken seals
- Gift cards
- Sale items (unless faulty)
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds are issued to your original payment method
- Please allow 5–10 working days for the refund to appear, depending on your bank or payment provider. Shipping costs are non‑refundable unless the item was faulty or sent in error.
Exchanges
We only replace items if they are damaged, defective, or incorrect upon arrival.
If you receive a faulty or incorrect product, contact us within 48 hours of delivery with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will arrange a replacement as quickly as possible.
Damaged or faulty items
If your order arrives damaged, please contact us within 48 hours.
We may request photographs to help us assess the issue and improve our packaging process.
Return shipping
Customers are responsible for the cost of returning items unless:
- The product is faulty
- The wrong item was sent
We recommend using a tracked service, as we cannot refund items lost in transit.
How to start a return
To initiate a return, please email us at:
[hello@saccahra.com]
Include:
- Your full name
- Order number
- Reason for return
- Photos (if applicable)
We will provide return instructions and the return address.
Late or missing refunds
If you haven’t received your refund after 10 working days:
- Check your bank account again
- Contact your bank or payment provider
- If the issue persists, contact us and we will assist further
Policy updates
Saccahra reserves the right to update this policy at any time. Any changes will be reflected on this page. Shipping Policy
Processing Times
Orders are processed within 1–3 working days.
During busy periods, processing may take slightly longer, but we always work with care and intention.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and chosen delivery method.
Estimated delivery times:
- UK Standard: 2–5 working days
- UK Express: 1–2 working days
- International: varies by destination
Delivery times are estimates and may be affected by external factors such as customs or courier delays.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details (where applicable).
Incorrect Address
Please ensure your shipping details are correct.
We cannot replace or refund orders delivered to an incorrect address provided at checkout.
Lost or Delayed Parcels
If your parcel is delayed or missing, contact us and we will liaise with the courier to resolve the issue
Terms & Conditions
Introduction
These Terms & Conditions govern your use of the Saccahra website and the purchase of our products. By accessing our site, you agree to these terms.
Products
All products are described and photographed as accurately as possible. Slight variations may occur due to natural ingredients and lighting.
Pricing
Prices are listed in GBP and may change without notice.
Promotions and discounts are subject to availability.
Orders
We reserve the right to refuse or cancel orders at our discretion, including cases of suspected fraud or incorrect pricing.
Payment
Payments are processed securely through approved third‑party providers.
We do not store or have access to your full payment details
Intellectual Property
All content on this website : including imagery, text, design, and branding, is the property of Saccahra and may not be copied or reproduced without permission.
Limitation of Liability
Saccahra is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Governing Law
These terms are governed by the laws of England and Wales.
Privacy Policy
Overview
Your privacy matters to us. This policy explains how Saccahra collects, uses, and protects your personal information.
Information We Collect
We may collect:
- Name
- Email address
- Postal address
- Payment information (processed securely by third‑party providers)
- Order history
- Website usage data (via cookies)
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Communicate with you about your purchase
- Send marketing emails (only with your consent)
- Improve our website and customer experience
- Comply with legal obligations
Sharing Your Information
We only share your data with trusted third‑party providers such as:
- Payment processors
- Email marketing platforms
- Delivery couriers
- Website hosting services
We never sell your data.
Data Storage & Security
Your information is stored securely.
We take appropriate measures to protect your data from unauthorised access.
Your Rights
You have the right to:
- Access your data
- Request corrections
- Request deletion
- Withdraw consent for marketing
- Lodge a complaint with the ICO
Contact
For privacy enquiries, email us at:
[hello@saccahra.com]
Cookie Policy
What Are Cookies?
Cookies are small files stored on your device to help websites function smoothly and personalise your experience.
How We Use Cookies
Saccahra uses cookies to:
- Enable essential website functions
- Remember your preferences
- Analyse website traffic
- Improve performance
- Support marketing and advertising (with consent)
Types of Cookies We Use
- Essential cookies: required for the site to function
- Performance cookies: help us understand how visitors use the site
- Functional cookies: remember your preferences
- Marketing cookies: used for personalised advertising (only with consent)
Managing Cookies
You can manage or disable cookies through your browser settings.
Our cookie banner allows you to accept or decline non‑essential cookies.
Updates
This policy may be updated periodically. Changes will be reflected on this page.
